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​Giving Staffing a Good Name

Our Sister Nickole Hines, SLP, Has Baby Boy!
Our sister and SLP extraordinaire, Nickole Hines and Patrick Lee had a baby boy (Jude Jackson Lee) on February 29th. Here is Nickole’s email to us folks in the cloud, and yes I have her permission to pass it on to you super people.

Hello Fellow Stambushians!
Our bundle of joy finally arrived February 29, 2012. Jude was born at 10:59am weighing 7lbs, 10oz and was 20.5 in long. He was delivered via cesarean section and both he and mommy are doing great! The best part is he'll be mommy and daddy's baby forever since he was born on Leap Day! We are so full of unconditional love for this little guy. What a gift and blessing is parenthood.
The Proud Parents,
Nickole Hines and Patrick Lee
PS - See y'all in 12 wks!

Clocks Spring Ahead One Hour This Sunday at 2 AM

Don’t forget to roll your clock one hour ahead this Sunday at 2 am. Of course, if you go to bed before 2 am this Sunday, you might want to set your clock one hour ahead when you go to bed. For those of us who fail to follow this practice, we stand a good chance of being one hour late everywhere we go, and that is not how we do things. That is how our competitors do things.

Creating a Relationship with the Customer

Everywhere we go, every single one of us creates a relationship with our customers. This is going to happen no matter what we do, even if we do nothing. Of course, doing nothing will create a bad relationship with the customer, and we want good relationships with the customer.

So what is the trick to building good relationships? I am glad you asked. Below are some suggestions from all of us here in the cloud. (No we are not in heaven. We non-therapy professionals work through cloud computing). Ready? Here you go:

1.  Smile, but don't be fake (if you can't naturally smile, then let us know so we can help you come up with a strategy).
2.  Remember that Stambush is there to help.
3.  Say please and thank you when it's appropriate.
4.  Push yourself to work efficiently and constantly - this means avoiding surfing the web or making personal calls on our customer's dime.
5.  Try not to monopolize the conversation, brag or complain - be a part of the conversation but not the star attraction.
6.  Avoid changing the furniture or cleaning a desk out for your own use. Remember: this is their facility and office, not yours.
7.  Do your very best to fit in.
8.  Be yourself! For example:
-If you're funny, be funny (while being appropriate).
-If you're smart, be smart (but be cool about it - no one likes a know-it-all).
-If you're neither smart nor funny, become a judge (old lawyer joke-sorry).
9.  When making a case that may conflict with another person, use phrases like, "I think," "it seems to me," or other courteous ways of saying "I disagree." Outright telling someone that he or she is wrong (or using language that strongly implies that) usually makes them mad. Even if it turns out that you're right, no one wins because it damages our relationship with the customer.
10.  If something is worth saying, then say it - rolling your eyes, sighing, or other signs of disapproval aren't acceptable non-verbal cues to show your dissatisfaction.
11.  Any sort of discriminatory comments toward any group of people aren't acceptable while you are representing Stambush in any capacity. If you don't know what we mean here, let us know so we can talk you through it.