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​Giving Staffing a Good Name

"You Guys Are the Best" Says Customer
 
Last week Fred sent our customers an email highlighting “The Ethical Advantage of Stambush." He did not send it to you because it was pretty much word for word the same article I wrote in the last Straight Shooter (dated February 4, 2013). Granted, that was a long Straight Shooter, so here are the bullet points:

        Equal pay takes the corrupt motivation out of choosing who to place first - Customers have better chance of getting the best person
        No commission takes corrupt motivation out of a whole host of issues – Tricia and I do not work on commission, and we are super honest by nature
        One year of experience at least – we don’t want to harm the profession we make money off of by hiring inexperienced new graduates
        We don’t pay our therapists to steal our customers staff – that is rotten but I think it goes on more than you know
        We gladly pay our talent overtime even when we don’t charge overtime – it is the right thing to do
        We don’t charge double time for holidays – that makes customers withhold work, patients to suffer, and our talent to lose hours
        When we charge an 8 hour guarantee to our customers, we also pay our talent for the 8 hours we charged – we do not just pay them for the hours that they worked if they worked less than 8. If we charge 8, we pay 8.

 
I Want to Come Back to Stambush!
 
Recently, a person we terminated asked me if he/she could come back to Stambush. Of course, I asked, “Why do you want to come back to Stambush?” The answer, while nice to hear, did not surprise me. It went sort of like this:
 
Well, you guys always did a better job of getting me work. I have now worked for four different contract agencies in my life, and nobody can keep me busy like Stambush. Stambush is the best. You know who I am and get me a lot more work than the other agencies. The other agencies made me feel like I was just a number, and I felt like I always had to stay on top of them to get work.
 
Despite these nice things, I had to say “no." I felt bad saying “no” just like I always feel bad terminating someone, but Stambush is way bigger than me and my reluctance to hurt someone’s feelings. To me, I am working for you all when I terminate someone and/or refuse to hire or rehire someone. After all, we are all so interconnected that one wrong step by me, or any of us, can easily affect us all. Will I, or all of us, be perfect? No, we will all makes mistakes from time to time, but I and everybody else must keep working hard on being the best. After talking to so many other therapists from other agencies, I really feel like our company is super rare, if not one of a kind.
 
Moral of the story? We are all part of an agency that cares deeply about providing top notch talent to our customers. We are not so much interested in “top line growth” like many other staffing agencies. Instead, we are interested in attracting all the competent, reliable, honest, hardworking, helpful talent we can and then backing them up with fair, honest, and ethical business practices. This is what is causing more and more clients and talent to say “Stambush Only."